Help Center

How do I track my order?

Once your package is on its way, look out for an email with the subject "We're wooblin' on your order" that includes your tracking number. Make sure to check your spam/junk folders if you don't see this email in your inbox. If you still can't find it, email  us with your order number.

What's your return policy?

You've got 14 days from when you receive your kits to return them. Shipping costs aren’t refundable, and you’ll be responsible for return shipping. To start a return, email beizilong001@163.com with your order number and reason for return.

Can I cancel or change my order?

Yup, as long as your order is still processing, hasn’t been packed up, and a label hasn’t been created. Just a heads up, we can’t guarantee changes or cancellations once it’s placed. Please reach out to us at beizilong001@163.com as quickly as possible, and we’ll do our best!